Return And Exchange And Policy

RETURN AND EXCHANGE AND POLICY

We follow a strict No-Return and No-Exchange policy for all products once sold, because we carefully check every book, Bible, and church supply for quality before shipping, we do not accept returns based on a change of mind, incorrect size/translation selection, or accidental orders.

 

We take great care in packaging, but if your item suffers physical damage during transit, we will provide a replacement only, not refund. To qualify for this, you must provide a continuous, unedited video of yourself unpacking the parcel.

 

To help us process your claim with our courier partners, your video must meet these conditions:

Start from the beginning: The video must clearly show the courier outer packaging, the shipping label, and the sealed condition of the box/bag before you open it.

Continuous footage: The video must be a single, continuous shot with no cuts, pauses, or edits.

Clear view: The camera must clearly capture the entire process of opening the package and pulling out the specific damaged item.

Timeframe: The video and damage report must be shared with our team via WhatsApp or Email within 24 hours of delivery.

 

 

Can I get a replacement if I notice damage but did not record an unpacking video?

No. We strictly require a valid unpacking video to process any claims for transit damage or missing items. Without this video proof, we cannot verify the source of the damage, and no replacement will be issued.

 

How do I cancel my order?

You can cancel your order from your dashboard before it is dispatched. Your money will be refunded deducting payment gateway charges.  Once shipped, the order cannot be cancelled. 

 

How can I contact your customer care team?

You can call or WhatsApp us at +91 XXXXX XXXXX, Monday to Saturday from 9:30 AM to 6:30 PM IST. You can also email us at Contact@mychristianstore.in.