Frequently Asked Questions
Clarify All Your Question's
Shipping Information
How much does shipping cost within India?
Standard shipping is free for all orders.
Which courier services do you use?
We partnered with reliable couriers including ShipRocket and India Post to ensure safe delivery to both metro cities and rural areas.
How long will it take to receive my order?
Metro cities usually take 3 to 5 business days. Remote locations, North-East states, and Jammu & Kashmir may take 7 or more business days. This may vary due to different unforeseen situations, but we will provide shipment details to track your order.
Do you ship internationally from India?
NO at this moment. Visit here for future updates.
ORDERING AND PAYMENT
What Payment Methods Do You Accept?
We accept UPI (GPay, PhonePe, Paytm), credit/debit cards (RuPay, Visa, Mastercard), Net Banking, and popular digital wallets.
Do You Offer Cash On Delivery (Cod)?
At this moment, NO, but very soon, COD will be available for most pin codes across India for a nominal convenience fee.
Can We Pay Via Bank Transfer For Bulk Orders?
Yes. Churches and ministries can pay via NEFT, RTGS, or IMPS. Please contact our support team to receive our bank account details and an official proforma invoice.
Are Your Prices Inclusive Of GST?
Printed books and Bibles are currently exempt from GST in India. For other items like church supplies, wall decors, and gifts, the listed price is inclusive of all applicable GST.
BIBLES AND REGIONAL LANGUAGES
What English Bible Translations Do You Stock?
We carry all major translations popular in Indian churches, including the ESV, NIV, KJV, NKJV, NASB, NLT, and others.
Do You Supply Bibles In Indian Regional Languages?
Yes. We stock Bibles published by the Bible Society of India (BSI) in Hindi, Tamil, Telugu, Malayalam, Kannada, Marathi, Bengali, Gujarati, Punjabi, and Odia, etc.
What Are The Different Bible Formats Available?
We offer Study Bibles, Teen Bibles, Women Bibles, children bibles, compact/pocket Bibles, large-print editions, and premium leather-bound Bibles.
CHURCH SUPPLIES AND BULK ORDERS
Do You Provide Sunday School And Vacation Bible School (Vbs) Material?
Yes. We stock VBS kits, Sunday School teacher guides, and student workbooks from major Indian Christian publishers and Christian education boards.
Can We Order Communion Elements And Church Ministry Tools?
Yes. We supply communion cups, premium communion trays, offering bags, wafers, communion wine, and others.
Do You Offer Special Discounts For Churches And Ministries?
Yes. We offer discounts for bulk orders. Please contact XXXXXXXX for bulk orders.
WALL DECORS AND GIFTS
Do You Offer Wall Frames With Bible Verses?
Yes we offer wall frames with Word of God with beautiful images in different languages. Please visit our home décor section for more details.
What Kind Of Gift Items Do You Offer?
We offer many types of exciting gifts. Please visit our Gifts section for more details
RETURN AND EXCHANGE AND POLICY
What Is Your Return And Exchange Policy?
We follow a strict No-Return and No-Exchange policy for all products once sold. Because we carefully check every book, Bible, and church supply for quality before shipping, we do not accept returns based on a change of mind, incorrect size/translation selection, or accidental orders.
What Should I Do If My Item Arrives Physically Damaged?
We take great care in packaging, but if your item suffers physical damage during transit, we will provide a replacement only, not refund. To qualify for this, you must provide a continuous, unedited video of yourself unpacking the parcel.
What Are The Requirements For The Unpacking Video Proof?
To help us process your claim with our courier partners, your video must meet these conditions:
Start from the beginning: The video must clearly show the courier outer packaging, the shipping label, and the sealed condition of the box/bag before you open it.
Continuous footage: The video must be a single, continuous shot with no cuts, pauses, or edits.
Clear view: The camera must clearly capture the entire process of opening the package and pulling out the specific damaged item.
Timeframe: The video and damage report must be shared with our team via WhatsApp or Email within 24 hours of delivery.
Can I Get A Refund If I Notice Damage But Did Not Record An Unpacking Video?
No. We strictly require a valid unpacking video to process any claims for transit damage or missing items. Without this video proof, we cannot verify the source of the damage, and no refund or replacement will be issued.
How Do I Cancel My Order?
You can cancel your order from your dashboard before it is dispatched. Your money will be refunded deducting payment gateway charges. Once shipped, the order cannot be cancelled.
How Can I Contact Your Customer Care Team?
You can call or WhatsApp us at +91 XXXXX XXXXX, Monday to Saturday from 9:30 AM to 6:30 PM IST. You can also email us at Contact@mychristianstore.in.